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Refund and Returns Policy
At Hirantelecom, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Please read our refund and returns policy carefully to understand your rights and how we can help.
Return Eligibility
You may return most items within 3 Days or 72 Hours of receipt of your order for a full refund, provided the following conditions are met:
- The product is unused, unopened, and in its original packaging.
- The product is not damaged or altered in any way.
- You have the original proof of purchase (receipt or order number).
Please note that certain products, such as snacks and sweets, are non-returnable for hygiene and safety reasons once opened.
How to Return an Item
To initiate a return:
- Contact our customer support team at hirantelecom8945@gmail.com or +91 8945806569 with your order details.
- Our team will guide you through the return process.
Exchanges
Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hirantelecom8945@gmail.com. We will offer a replacement or full refund, depending on the situation.
You may be asked to provide Photographs + Video of the damaged item to assist us in processing your claim.
Non-Returnable Items
The following items are non-returnable:
- Snacks & Sweets: For health and safety reasons, once opened, these items cannot be returned.
- Custom or Personalized Products: Any items that have been customized, engraved, or personalized.
- Sale or Clearance Items: Products purchased during a sale or clearance event are final sale and not eligible for return.
Shipping Costs
- Return Shipping: Return shipping costs are the responsibility of the customer unless the product is defective.
Terms and Conditions (T&C)
These Terms and Conditions govern your use of this website and the purchase of products or services offered herein. By accessing or using this website, you agree to be bound by these terms. Please read them carefully.
1. General Use.
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
All content on this website is for informational purposes only and is subject to change without notice.
2. User Responsibilities
Users agree not to misuse the website by knowingly introducing viruses, trojans, or other malicious material.
You must not attempt to gain unauthorized access to the server, database, or any part of the site.
3. Product & Service
Descriptions
All efforts are made to ensure accuracy in product descriptions, images, pricing, and availability.
However, we do not warrant that product descriptions or other content are complete, current, or error-free.
4. Order Acceptance & Cancellation
Placing an order on this website does not constitute a confirmed order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.
Once placed, orders may not be canceled or modified unless otherwise stated in the return policy.
5. Pricing and Payment.
All prices are displayed in INR or the local currency and are inclusive or exclusive of taxes as indicated.
Payments must be made through secure and approved payment gateways. The website is not liable for any payment gateway errors.
6. Intellectual Property
All text, graphics, logos, images, and other materials on this website are the intellectual property of their respective owners and protected by copyright and trademark laws.
Unauthorized use or duplication of any materials is prohibited.
7. Limitation of Liability
We are not responsible for any indirect or consequential damages that may arise from the use or inability to use the website or the products purchased through it.
Liability is limited to the value of the product purchased, if applicable.
8. Modifications to Terms
These terms may be revised at any time without prior notice. Continued use of the site after changes implies acceptance of those changes.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of India
